Terms of Service

RestorationPro provides software for documenting property-loss claims: scope building, two-party check and accounts-receivable tracking, adjuster communication, field photo capture, and homeowner-facing status portals. We provide the software; you remain responsible for your work, your estimates, and your compliance with carrier programs and applicable law.

You must provide accurate registration information and keep your credentials secure. Each workspace is a single tenant; the workspace owner is responsible for the actions of all users they invite, including coordinators, estimators, technicians, and bookkeepers.

Paid plans are billed per active user per month at the posted rate for your tier (Field, Office, or Program). New workspaces may begin on a 14-day free trial that does not require a card up front. When the trial ends, continued access requires an active paid subscription.

Subscriptions renew automatically until cancelled. You may cancel at any time through the billing portal; access continues until the end of the current paid period. Fees already paid are non-refundable except where required by law. Payment processing is handled by Stripe; your card details are stored by Stripe, not by us.

You retain all rights to the claim records, photos, estimates, and homeowner information you put into the service (“Customer Data”). You grant us a limited license to host and process Customer Data solely to operate the service for you. You are responsible for having the right to upload Customer Data, including obtaining any homeowner consent required to capture and store photographs and personal information.

You agree not to misuse the service: no unlawful activity, no uploading of content you lack the right to use, no attempts to breach security or access another workspace's data, and no reselling the service without our written agreement. We may suspend a workspace that creates risk to the platform or other customers.

RestorationPro helps you create timestamped, location-tagged documentation. We do not warrant that any record will be admissible or dispositive in a coverage dispute, arbitration, or litigation. You are responsible for verifying that your documentation meets the standards of the carrier program, third-party administrator, or jurisdiction involved in a given claim.

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, our aggregate liability for any claim arising out of the service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost claims revenue or denied supplements.

You may stop using the service and cancel at any time. We may suspend or terminate access for breach of these Terms. On termination you may export your Customer Data for a reasonable period, after which we may delete it in the ordinary course.

We may update these Terms; material changes will be communicated to the workspace owner. Continued use after an update constitutes acceptance. Questions about these Terms can be sent to legal@restorationpro.app.